West & Willow Best Sellers
Frequently Asked Questions
USA: We estimate orders to arrive within 1-2 weeks from the date of purchase. You may experience longer shipping times during peak holiday seasons, up to 3 weeks.
Australia, UK, Canada & Europe: We estimate orders to arrive within 2 weeks from the date of purchase. You may experience longer shipping times during peak holiday seasons, up to 4 weeks.
1.) Close up time! Be sure your pet's photo is taken in a well lit area. Ideally without a filter and in natural lighting.
2.) Close up and head on, showing as much of the ears, head, neck, and chest as possible. This will allow us to get a good crop of your pets face.
3.) Avoid overhead, overly filtered or blurry photos. We are typically unable to illustrate photos of your pet lying down.
Review our Image Guidelines for more information.
Our portraits, greeting cards, and mugs can have up to 3 pets. Our phone cases are currently limited to one pet.
Yes! We create portraits for unique pets around the world. From cute bunnies to pet birds. Odds are, if it's an animal, we will create a portrait for you. Please note: at this time we do not create portraits of humans (no matter how cute you are!).
Yes! We are happy to help with changes to your pet portrait order as long as you reach out to firstname.lastname@example.org within 12 hours of your order being placed.
After 12 hours most changes, including address updates, can no longer be made. Please note, in some cases, changes to orders may result in shipping delays.
In an effort to get your order to you as efficiently as possible, we do not offer artwork previews or proofs. But don't worry! If your provided photo won't make the best portrait, we’ll reach out to you for a new one. Be sure to review Image Guidelines here .