Shipping Cost & Timing

Shipping Times
USA: We estimate orders to arrive within 2-3 weeks from the date of purchase. Many orders arrive in 2 weeks or less.

UK, Canada & Europe: We estimate orders to arrive within 2-4 weeks from the date of purchase. 

AUS: We estimate orders to arrive within 4 weeks. However, some orders are being held in customs and taking longer to arrive due to COVID-19 international shipping issues. For questions regarding shipping to Australia, please reach out to

Ordering as a gift and not enough time for shipping? Check out West & Willow gift cards!

Shipping Cost
We offer FREE global shipping on all orders over $100+. For orders under $100, we charge flat rate shipping (all prices in USD):

USA: $9.95
CA, UK, AUS: $14.95 USD
Europe: $14.95 USD

Global flat rate shipping for phone cases: $9.95 USD

Important to Note:
• We offer 'skip the line artwork creation'. This shipping option speeds up your artwork creation, as we move your pet photo to the front of the queue for our artists team. It does not speed up the courier's shipping time.

• If your order requires a new photo please understand that this will lengthen the production time.

• We cannot ship to Military addresses. In the event that you provided a military address at checkout, we will email you to request a different shipping address. If the cost of shipping to the new address does not equal the cost of shipping charged to you originally at checkout, we will invoice you for the difference and will proceed with your order as soon as the invoice is paid.

Questions? Review our FAQ page here and our friendly customer service team is on standby at We typically reply within 1-2 business days.