Shipping Times
Within the US: Orders within the U.S. typically arrive in 2-3 weeks. However, orders placed over Black Friday weekend may experience longer shipping times due to delays from our shipping carriers, up to 4 weeks.
UK, Australia, Canada & Europe: We estimate orders to arrive within 3-4 weeks from the date of purchase. You may experience longer shipping times during peak holiday seasons, up to 5 weeks.
Shipping Cost
We offer FREE global shipping on all orders over $100+. For orders under $100, we charge flat rate shipping (all prices in USD):
USA: $10
CA, UK, AUS: $15 USD
Europe: $15 USD
Important to Note:
• We offer 'skip the line artwork creation'. This shipping option speeds up your artwork creation, as we move your pet photo to the front of the queue for our artists team. It does not speed up the courier's shipping time.
• We cannot ship to Military addresses. In the event that you provided a military address at checkout, we will email you to request a different shipping address. If the cost of shipping to the new address does not equal the cost of shipping charged to you originally at checkout, we will invoice you for the difference and will proceed with your order as soon as the invoice is paid.
Questions? Review our FAQ page here and our friendly customer service team is on standby at support@westandwillow.com.
